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Subprocessors
Last updated: [date of publication]
Rangefront Waste uses the providers below to run the service. Some handle Customer Data (see the Customer Data Addendum). Several are based or process data outside Australia, so personal information may be disclosed to recipients in those countries (see the Privacy Policy).
Always used
| Provider | Purpose | Data | Location |
|---|---|---|---|
| Railway | Application hosting, database, queues | All Customer Data and account data | [region to be confirmed] |
| S3-compatible object storage | Photos, attachments, report PDFs | Site photos, documents, report PDFs | [provider and region to be confirmed] |
| Resend | Email we send from the service, such as sign-in and account emails | Recipient email address, message content | United States |
| Cloudflare | Bot checks (Turnstile) on public booking forms | Visitor IP address, browser signals | Global network |
| Expo | Push notifications to the field app | Device push token, notification text | United States |
Used when a feature is on
| Provider | Purpose | Data | Location |
|---|---|---|---|
| Anthropic (Claude) | AI features: tidying job notes, drafting messages, quotes and report summaries, and the phone assistant | The text needed for the request; for phone calls, the caller's words as text and the matching customer and sites | United States |
| Twilio | SMS to customers and staff, and phone assistant voice calls | Phone numbers, message text, call audio and transcripts | United States and other countries Twilio uses |
| Stripe | Subscription billing and, for operators who connect it, customer payments | Billing contacts, payment details (held by Stripe), invoice amounts | United States, Australia and other countries Stripe uses |
| Mapbox | Maps and route planning | Stop coordinates and addresses | United States |
| Google Maps Platform | Route planning, if the operator selects it | Stop coordinates and addresses | United States and other countries |
| OpenRouteService | Route planning, if the operator selects it | Stop coordinates | Germany |
Chosen by the operator
When an operator connects one of these, it is the operator's service provider and not ours. Rangefront sends data to it only on the operator's instruction.
- Accounting: Xero, QuickBooks, MYOB.
- Field service: ServiceM8.
- Calendars: Google Calendar, Microsoft 365.
- Email and SMS gateways the operator configures themselves.
Changes
We tell operators about new subprocessors at least 30 days before they start handling Customer Data. See clause 8 of the Customer Data Addendum.