Appearance
Getting started
This page is for office staff using the web console. Field staff should read the field app guide first.
Signing in
Open the console address your administrator gave you. You'll land on a sign-in page. Enter your email and password. "Keep me signed in" keeps you signed in on that browser for 30 days. Without it you're signed out after 12 hours.
You get your login by invitation. Your administrator sends an email with a link: open it, enter your name, choose a password (at least 10 characters, with letters and numbers) and you're in. The link works for 7 days. If it has expired, ask for a new one. If you already have a login for another business, the link asks for your existing password instead and adds the new business to your account.
If you type the wrong password several times in a row, sign-in locks for a minute. The error never says whether the email or the password was wrong.
If you forget your password
On the sign-in page choose "Forgot password", enter your email and open the link we send. It works for an hour and once only. Choose a new password and sign in. Changing your password signs you out everywhere else. If no email arrives, check spam, then ask your administrator whether your login is still active.
If you're signed out while working
If your session ends while you're using the console, a "Session expired" box asks for your password. Enter it and carry on: anything you were typing in an open sheet is still there. If you'd rather use a different account, the box has a button for that.
More than one business
If your email belongs to more than one business, the account menu lists them under "Business". Choose one to switch. The console reloads in that business, and next time you sign in it opens the one you used last. If a business has been suspended, you see a message saying so instead of the console. Contact Rangefront Waste support.
The field app is separate. The office links each phone to the business with a one-time code (Admin > Work phones > Link a phone), which the technician scans in the app's Settings; on a Rangefront-hosted business they can also sign in with email and password. A suspended business shows the same message there, and the phone keeps its saved work.
What you can see depends on your role. If a page or button is missing, your role doesn't include it. Ask an administrator to check your role under Admin > Roles.
The layout
The console is one white work area inside a dark frame. On a desktop the sections run down the left. On a phone, tap the menu button at the top left to open them.
| Section | What it's for |
|---|---|
| Today | The day at a glance |
| Schedule | Boards, lists and a map of all bookings |
| Recurring | Repeating service plans |
| Messages | Texts from customers |
| Team | Chat between the office and the field |
| Customers | Billing contacts and their notes |
| Sites | Properties |
| Systems | Tanks and treatment systems |
| Runs | Each technician's day on a map |
| Compliance | Service reports and council submissions |
| Defects | Faults found on site |
| Quotes | Quotes with options |
| Invoices | Billing and payments |
| Timesheets | Hours per person (needs a time permission) |
| Profit | Job costs against revenue (needs a costing permission) |
Along the top right you'll find the notification bell, a link to the field app (when your installation has one), Admin, and your account menu. The account menu shows whether live updates are connected and switches business when you have more than one, and has Sign out.
A small dot beside your initials turns green when live updates are on. When it isn't green, pages still work but won't refresh themselves; reload the page to see new changes.
Records open in a sheet that slides in from the right. If you've typed something into a sheet and click outside it or press Escape, the sheet nudges instead of closing, so you don't lose your changes. Deleting asks you to confirm in the sheet itself, and deleted records can be recovered from Admin > Deleted items.
Today
Today is the first page you see. It shows:
- Jobs today, with how many are done and how many are on site or on the way.
- Not dispatched: drafts and scheduled jobs for today that haven't gone out.
- Overdue: unfinished jobs past their window.
- Needs review: completed work waiting for the office, and how many bookings are still waiting for a date.
- Crew today: each technician's jobs on a timeline, with what they're doing now or next.
- Activity for the last 14 days: status changes, completions, payments and logged defects. Click one to open the record.
- Compliance due, with a link to all reports, and System checks. These two panels only show when there's something to list. System checks come from the alert rules under Admin > Alerts.
"Open schedule" at the top takes you straight to the board.
Searching
There's no single search box for the whole console. Each list has its own, at the top of the page:
| Page | Searches |
|---|---|
| Schedule | Job, customer or address |
| Customers | Name, number, phone or email |
| Sites | Name, address, locality or number |
| Systems | Number, site, brand or model |
| Messages | Name, number or text |
| Invoices | Invoice number or customer |
| Compliance | Report, site or council |
| Defects | Defect, site, customer or job |
| Quotes | Number, customer or site |
| Recurring | Plan, site or customer |
Lists also have filters such as status, type and due date, with a "Clear filters" link when any are set.
Notifications
The bell shows how many notifications are unread. Open it to reach the Notifications page, which has two tabs, Unread and All, and a "Mark all read" button. Job changes, completed work waiting for review and compliance alerts arrive here, and each one links to the record. Each notification can be marked read or unread on its own.
The Messages and Team sections in the menu show their own unread counts.