Terms

These terms are the agreement between you and Dwayne Charrington trading as Rangefront Labs, ABN 15 605 808 710 (“Rangefront”, “we”, “us”) for the use of Rangefront Waste. By signing up, accepting an invitation, creating an account or using the service you agree to them for the business you represent (“you”). If you accept for a business, you confirm you can bind it.

Rangefront Waste is software for septic pumpers, wastewater service agents and inspectors. It is for business use only.

Definitions

• Service: Rangefront Waste, including the web console, the field app, the customer portal, booking forms, the API and related support.
• Customer Data: information you or your users enter into or generate through the Service, including information about your own customers, their properties and wastewater systems, photos, job records, inspection and compliance reports, quotes and invoices.
• Users: people you let use the Service, such as staff, technicians and administrators.
• Order Form: the plan you choose at sign-up or later in the Service, or a quote or written agreement that sets the plan, term and fees.

The Service

We give you a non-exclusive, non-transferable right to use the Service during the term for your own business operations, subject to these terms. We may improve, change or remove features. If we remove a feature you rely on in a way that materially reduces the Service, we will give reasonable notice.

Accounts and Users

You must give accurate account details and keep them current. You are responsible for your Users, for their actions in the Service, and for keeping credentials and enrolled devices secure. Tell us promptly at hello@rangefrontlabs.com.au if you suspect unauthorised access. Revoke lost field devices in the console straight away.

Each User must have their own login. You must not share logins.

Acceptable use

You must not, and must not let others:

• break the law or use the Service to infringe anyone’s rights;
• upload malware, or content you have no right to upload;
• probe, scan or test the Service’s security without our written permission;
• interfere with the Service or other customers’ use of it;
• access another operator’s data, or try to;
• resell or white-label the Service without our written agreement;
• use the Service to send unsolicited commercial messages in breach of the Spam Act 2001 (Cth), or to make calls in breach of the Do Not Call Register Act 2006 (Cth);
• use the AI features to produce content you know is false or misleading.

You are responsible for the content of messages, quotes, invoices and compliance reports you issue through the Service, and for meeting your own licensing, council and regulatory obligations. The Service helps you prepare records. It does not give legal, engineering or compliance advice, and you must check what you issue.

Your data

You own Customer Data. You give us a licence to host, copy, transmit, process and display Customer Data as needed to provide and support the Service, keep it secure, and meet our legal obligations. We do not use Customer Data for advertising and do not sell it.

You are responsible for having the right to enter Customer Data and for giving your own customers any notices, and getting any consents, that privacy law requires of you. You are generally the entity that decides how personal information about your customers is used. We handle it on your behalf under the Customer Data Addendum, which forms part of these terms.

We may use de-identified, aggregated usage information (such as feature use and performance statistics) to run and improve the Service. It will not identify you or your customers.

Privacy

Our handling of personal information is described in the Privacy Policy. Each party will comply with the Privacy Act 1988 (Cth) as it applies to them.

Confidentiality

Each party must keep the other’s confidential information secret, use it only for this agreement, and disclose it only to people who need to know and are bound to confidentiality, or as the law requires. This does not apply to information that is public through no fault of the recipient, was already known to it, or was independently developed. Customer Data is your confidential information.

Security

We use reasonable technical and organisational measures to protect Customer Data, described in the Customer Data Addendum. We will tell you about eligible data breaches as set out in that addendum. No system is completely secure, and we do not promise that the Service will be free of security incidents.

Availability and support

We will use reasonable efforts to keep the Service available. We do not promise uninterrupted or error-free operation, and these terms contain no service level commitment or service credits. We may suspend the Service briefly for maintenance and will try to give notice and to do it outside business hours in Queensland.

The field app works offline and syncs when connected. You are responsible for syncing devices and for the connectivity and devices you use.

Support is available by email at hello@rangefrontlabs.com.au, on business days, Queensland time. We respond within a reasonable time. Support terms in an Order Form take priority.

Third-party services

The Service connects to third-party services, some chosen by you (accounting, calendar, payments, SMS). Their terms apply to your use of them. We are not responsible for their services. Our subprocessors are listed on the Subprocessors page.

AI features are optional and can be turned off for your business. AI output is a draft. You must review it before you use or send it, and you are responsible for what you use.

Fees and GST

Fees are as set out in the Order Form or on the plan page. Unless stated otherwise, fees are in Australian dollars and exclusive of GST. We are registered for GST. You pay GST on top, and we issue a tax invoice for each payment.

Fees are payable in advance, by the method and on the dates in the Order Form (for example by card through Stripe). If a payment fails, we may suspend the Service after giving you notice and a reasonable chance to pay. We may change fees on at least 30 days’ written notice, effective from your next renewal. Refunds are covered by the Refund Policy, which forms part of these terms.

Plans, free trial and cancellation

• Plans. The monthly plans (Standard and Fleet) and what each includes, such as the number of text messages a month and the price of extra texts, are on the pricing page. You can change plan in the Service.
• Free trial. A new business gets 15 days free. You give a card when you sign up. At the end of the free days your subscription starts and the card is charged for the first month, then monthly in advance. We email the account owner at least three days before the first charge.
• Cancelling during the trial. If you cancel before the free days end, you are not charged and the minimum term does not apply. The account then becomes read-only and is deleted 60 days later unless you subscribe.
• Minimum term. The minimum term of three months starts with the first charge, not at sign-up. After that the subscription runs month to month and you can cancel at any time, effective at the end of the paid month. There is no exit fee.
• Fair use. AI features are included within a fair-use allowance for your plan. If use is far beyond normal office use we will contact you before limiting it.

Intellectual property

We and our licensors own the Service and everything in it, including the software, designs and documentation. Except for the right to use the Service, these terms do not transfer any intellectual property to you. You own Customer Data and your business branding. You give us a licence to use your name and logo within the Service where you add them, to show them to your customers (for example on portal pages, quotes and reports).

Feedback

If you give us suggestions or feedback, you give us a perpetual, royalty-free licence to use it without obligation to you. We will not name you as the source without your permission.

Suspension

We may suspend access, immediately and with notice where practicable, if:

• fees are overdue after notice;
• you breach these terms in a way that threatens the Service, other customers or people’s safety or privacy; or
• we are required to by law.

We will restore access once the cause is fixed. You can still request an export of your data during a suspension.

Term and termination

The term is set out in the Order Form. For a monthly plan, it is the minimum term above and then month to month. We may end a monthly plan on 30 days’ written notice.

Either party may end the agreement immediately by written notice if the other:

• materially breaches it and does not fix the breach within 14 days of notice; or
• becomes insolvent, enters administration or has a controller appointed.

On termination:

• your right to use the Service ends;
• for 30 days after the end date you may ask us for an export of Customer Data in CSV and for the file attachments, and we will provide it within a reasonable time;
• after that period we will delete Customer Data from live systems, and from backups within the backup cycle, unless the law requires us to keep it; and
• you must pay fees due up to the end date.

Where the law requires you to keep records (for example, compliance reports), you are responsible for exporting and keeping them before the end of the export period.

Clauses that by nature continue (such as confidentiality, fees owed, IP, liability and governing law) survive termination.

Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, condition or warranty, that cannot be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or other law. Where the Australian Consumer Law applies, you may have rights that cannot be excluded.

If a consumer guarantee applies and the law allows us to limit our liability for failing to comply with it, our liability is limited, at our choice, to supplying the services again or paying the cost of having them supplied again.

Subject to the paragraph above, and to the extent the law allows, we give no warranties about the Service other than those in these terms. The Service is provided as is, and we do not warrant that it will meet every need you have or that it is free of errors.

Liability

To the extent the law allows:

• we are not liable for any indirect or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings, however caused;
• our total liability to you for all claims arising out of or in connection with these terms is limited to the fees you paid us for the Service in the 12 months before the event that first gave rise to the claim; and
• if you use the Service on a free trial or pay no fees, our total liability is limited to AUD 100.

These limits do not apply to liability that cannot be limited by law, to a party’s liability for fraud or wilful misconduct, or to your obligation to pay fees.

Indemnities

Each party (the “indemnifier”) will pay the other party’s reasonable costs and losses that result from a third-party claim to the extent caused by:

• for you: Customer Data that you had no right to upload, or your use of the Service in breach of the acceptable use clause; and
• for us: a claim that the Service as we supply it infringes a third party’s Australian intellectual property rights.

The party seeking the indemnity must notify the other promptly, let it control the defence and settlement (provided it does not admit fault on behalf of the other), and give reasonable help at the indemnifier’s cost. We have no indemnity obligation for claims caused by changes you make, use with other products, or use after we told you to stop.

Changes to these terms

We may update these terms. For changes that reduce your rights or increase your obligations in a material way we will give at least 30 days’ notice by email to the account owner or in the Service. If you do not agree you may end the agreement before the change takes effect and we will refund prepaid fees for the unused period. Continued use after the effective date means you accept the change. Changes the law requires, and changes that do not reduce your rights, may take effect immediately.

Notices

Notices must be in writing. We may send notices to the email address on your account or through the Service. You must send notices to hello@rangefrontlabs.com.au. An email is taken to be received on the next business day after it is sent, unless the sender gets a delivery failure message.

General

• Entire agreement. These terms, the Order Form, the Customer Data Addendum and the Privacy Policy are the whole agreement. If they conflict, the Order Form prevails, then the Customer Data Addendum (for personal information), then these terms.
• Assignment. You may not assign your rights without our consent, not to be unreasonably withheld. We may assign to a successor to our business on notice.
• Force majeure. Neither party is liable for delay or failure caused by events outside its reasonable control, other than payment obligations.
• Severance. If a term is unenforceable, it is read down or removed and the rest continues.
• Waiver. A right is waived only in writing.
• Relationship. The parties are independent contractors.

Governing law

These terms are governed by the law of Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth courts sitting there.