Refunds

This policy is part of the Terms between you and Dwayne Charrington trading as Rangefront Labs, ABN 15 605 808 710 (“Rangefront”, “we”, “us”). Prices are in Australian dollars and GST is added on top.

Free trial

A new business gets 15 days free. You give a card when you sign up, but nothing is charged during the trial. We email the account owner at least three days before the first charge.

Cancel before the free days end and you pay nothing, and the three-month minimum term does not apply, because it only starts with your first payment. You can cancel in the Service under Settings, Company, Subscription.

Monthly plans

The Standard and Fleet plans are paid monthly in advance, and the first three paid months are a minimum term.

• Cancelling. After the minimum term you can cancel at any time. The plan stays active until the end of the month you have paid for, and we do not charge again. We do not refund part months.
• During the minimum term. If you cancel in the first three paid months, the plan runs to the end of the third month. We do not refund the months already paid.
• Changing plan. Moving between Standard and Fleet is adjusted pro rata by Stripe on your next invoice, as a credit or an extra charge.
• Extra text messages. Texts over your plan’s monthly allowance are charged for what you sent and are not refundable.

When we refund

We refund in full, or for the unused part of the month, if:

• we charged you by mistake, for example twice for the same month or after you cancelled;
• you were charged after a cancellation that we failed to process;
• we end your plan, or stop offering the Service, before the end of a period you have paid for;
• you end the agreement because we made a material change to the Terms that you do not accept, as the Terms allow; or
• the Service had a major failure under the Australian Consumer Law.

We may also refund in other cases at our discretion, for example a long outage that stopped you from working.

Self-hosted licence

The one-off licence to own and self-host the code is a custom arrangement. Before we hand over the source code you can cancel for a full refund. Once the code has been delivered we do not refund for change of mind, because it cannot be returned. Any written agreement for your licence takes priority over this section.

Paid feature work

Feature work is quoted in writing before it starts. If you cancel before work starts, we refund in full. If you cancel part way through, we refund the part of the quote for work not yet done. Finished work is not refundable, but if it does not do what the quote said, we will fix it.

Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Nothing in this policy limits those rights.

How to ask

Email hello@rangefrontlabs.com.au from the account owner’s address with your business name, the charge date and amount, and why you think a refund is due. We will reply within five business days.

Approved refunds go back to the card that paid, through Stripe. Your bank usually shows them within 5 to 10 business days. We issue an adjustment note for any GST refunded.